Why do dispensaries need your phone number?
Dispensaries typically request phone numbers for several strategic reasons:
- Customer Relationship Management (CRM)
- Facilitate loyalty programs
- Send promotional deals and text alerts
- Create personalized marketing experiences
- Regulatory Compliance
- Some states require contact information for potential product recalls
- Enable quick communication about specific product issues
- Maintain accurate customer databases
- Operational Efficiency
- Build customer profiles
- Track purchase history
- Enhance overall customer service experience
However, it’s important to note that:
- Customers are NOT legally required to provide a phone number
- Dispensaries cannot refuse service solely for not providing contact information
- Many dispensaries will still complete the sale without a phone number
Privacy Considerations:
- Customers can decline to share their phone number
- Dispensaries should be transparent about how they will use the information
- Some customers prefer to protect their personal data
While dispensaries want your phone number for marketing and operational purposes, you ultimately have the choice whether to provide it or not.